Guides
Avoiding locksmith scams: the 5 warning signs
Overpriced door openings are a well-known problem in Berlin. The good news: rogue operators almost always follow the same pattern, which makes them easy to spot.
Warning sign 1: No fixed price on the phone
Anyone who won't name a price on the phone, or lures with "from €29", often adds surcharges on site. Reputable companies quote the full price including callout and surcharges, and confirm it in writing before starting work.
Warning sign 2: No real address
Anonymous 24h portals without an imprint, local address, or with constantly changing company names are often middleman call centers. Check: is there an imprint with a Berlin address? Real Google reviews accumulated over time?
Warning sign 3: Reaching for the drill immediately
A slammed door can almost always be opened without damage. Someone who goes straight for the drill usually wants to sell you a new lock. Explicitly ask for non-destructive opening.
Warning signs 4 & 5: Cash up front and pressure
Advance payment, "cash only", being walked to an ATM, or time pressure ("offer valid only now") are clear alarm signals. You may decline the job as long as no work has been done.
If you feel pressured: bring in a second person, or in doubt call the police (110). Pay disputed invoices only under reservation.
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